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Fast, free and trackable delivery
Every order delivered free across Europe. Always with Track & Trace, so you can follow your parcel with peace of mind.
Always free
Delivered with no minimum order value
Ordered before 5 pm
Shipped the same business day
Always Track & Trace
Follow your parcel to your door
60-day cooling-off period
Free return label
When will your parcel arrive?
Delivered free across Europe. No minimum order value.
- Netherlands 1–2 working daysFree
- Belgium 2–3 business daysFree
- Luxembourg 2–4 working daysFree
- France 3–5 business daysFree
- Rest of Europe Delivery time: see checkoutFree
Ordered before 5 pm on a business day? Then your parcel is on its way the same day. In the Netherlands it usually arrives the next business day.
Delivery times are indicative. During busy periods, such as public holidays, delivery may take slightly longer. You'll also see the delivery time for your country in the checkout.
Delivered by DHL
All our parcels go with DHL, across Europe. Always with Track & Trace.
At home or with a neighbour
DHL delivers to your door. Not home? Then the courier will try your neighbours or take the parcel to a DHL ServicePoint near you.
Choose a delivery time
Via the DHL app or the Track & Trace link you can choose a different delivery time or a ServicePoint to collect your parcel.
How to track your parcel
From our warehouse to your door. You always know where your order is.
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Ordered & processed
As soon as your order has been processed, you'll automatically receive a Track & Trace code by email.
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On its way
Follow your parcel live via the link in your email and see exactly when it will arrive.
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Delivered
At your door, with a neighbour or at a nearby pickup point. You're in control.
Good to know
How do I track my order?
As soon as your order has been processed and the shipping label created, you'll automatically receive a Track & Trace code by email. Use it to follow your parcel from our warehouse to your front door.
No email received? Check your spam folder or email us at support@laesera.com.
What if I am not at home?
No worries. DHL will try to deliver your parcel to your neighbours or take it to a nearby DHL ServicePoint. You'll automatically receive a message with the location where you can collect it, and in your Track & Trace you can see exactly what's happening with your parcel.
Which carrier delivers my parcel?
We ship everything with DHL. You'll always receive a Track & Trace code by email as soon as your parcel is on its way.
What are the delivery times per country?
Netherlands: 1–2 business days: ordered before 5 pm on a business day is usually delivered the next business day.
Belgium: 2–3 business days.
Luxembourg: 2–4 business days.
France: 3–5 business days.
Other European countries: you'll see the delivery time in the checkout.
The final delivery time depends on the destination country and the time of ordering. Busy holiday periods can also affect delivery times.
What if my order is delayed?
During public holidays, promotions or peak periods, delivery may take slightly longer than usual. We do everything we can to ship your order as quickly as possible.
In case of carrier delays we'll keep you informed as best we can. If your parcel is taking longer than expected, feel free to email us at support@laesera.com.
What are the shipping costs?
Shipping is free across Europe. No minimum order value, no hidden costs.
Shipping costs are always clearly shown at checkout.
Question about your order or delivery status?
Email us your order number and we'll look into it straight away.