Frequently asked questions
Welcome to our FAQ! We're glad you're here and have chosen us. We've already answered the most frequently asked questions for you.
Shipping & Returns
How long does it take for my order to be delivered?
Within the Netherlands and Belgium, your order is usually delivered within 1–3 business days.
What are the shipping costs?
Shipping within the entire Benelux is always free.
Can I return my order?
Yes, you can! At Laesera, you can return your order within 30 days. We have a 30-day money-back guarantee!
How does a return work?
Please contact our customer service for a return label and clear instructions.
Orders
How do I know if my order was successful?
After your order, you will immediately receive a confirmation by email.
Can I track my order?
Yes, as soon as your order has been dispatched, you will receive a track & trace link.
Can I still change or cancel my order?
This is possible as long as your order has not yet been shipped. Please contact us as soon as possible to do so.
Nova One IPL
When will I see results with the Nova One IPL?
Results with the Nova One IPL are quickly visible: most users notice hair reduction after just 3 to 4 weeks of consistent use. You achieve optimal, long-lasting results for smooth skin after a full course of 8 to 12 weeks.
What skin types and hair colors does the Nova One IPL work for?
The Nova One IPL is optimally effective for a wide range of hair types: from dark blonde to deep black hair. The technology is safe and suitable for skin types I through IV. However, IPL treatment does not work on red, white, or grey hair, as these lack the necessary melanin pigment.
Does treatment with the Nova One IPL hurt?
Most users only experience a slight warmth or tingling sensation. Thanks to the built-in cooling function, the treatment feels comfortable.
How long does the Nova One IPL last?
With 500,000 flashes, you can use the Nova One IPL for many years, even for full-body treatments.