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Withdraw from your order
Not satisfied or changed your mind? By law you have a 14-day cooling-off period after receipt; at Laesera it's 60 days. Submit your request below and we'll take care of the rest.
The form
Fill in your name, order number and email address. You'll receive a confirmation by email, followed by the free return label. Prefer to go straight to the returns portal? That works too: retour.innosend.eu/laesera.
Withdrawal form
Good to know
How long do I have to withdraw from my order?
You have 14 days to change your mind from the day you received your order. Submit your request within that period using this form. After that you return the products within 14 days
Can I return everything?
Almost all products can be returned. The exception is sealed hygiene products where the seal has been broken. These are excluded from the right of withdrawal for health reasons.
Who pays the return costs?
Return shipping is on us. We reimburse the return costs in full.
When will I get my money back?
We refund your purchase amount (including original shipping costs) within 14 days of receiving and checking your return. The amount is refunded via the same payment method you used.
Prefer to talk it through?
Email us your order number and we'll help you further.