Not satisfied? No problem
You have 60 days to try your products. Not right for you? Send it back. We arrange the label and cover the return costs.
Register your return via the portal
Returns must always be registered in advance via our returns portal. Unregistered returns may delay your refund.
Signed up in 5 steps
Open the returns portal
Enter your Track & Trace number and postcode on the portal.
Select your product
Choose which product you want to return and follow the steps.
Give the reason for your return
Help us improve; a brief reason is enough.
Choose a drop-off point
Select a drop-off point near you.
Print the label and drop it off
You receive the return label by email. Print it, attach it to the parcel and hand it in at the point you chose.
Good to know
What are the conditions for a return?
The product is returned complete, including all accessories and packaging.
- Registered via the returns portal within 60 days of receipt.
- Used or unused. No questions asked.
Can I choose store credit instead of a refund?
Yes. When registering your return you can choose store credit instead of a refund.
- You receive a digital voucher for the value of the return
- This is processed manually once we receive your return (not automatically)
- Valid on all products in our webshop
When will I get my money back?
Once we have received and checked your return, the amount is refunded within 14 days via the original payment method.
Taking longer than 10 working days after your return has been approved? Then get in touch at support@laesera.com.
My product is damaged or faulty — what now?
Check your order as soon as it arrives. Is the product damaged, faulty or the wrong item?
Then get in touch as soon as possible at support@laesera.com with:
- Your order number
- A brief description of the problem
- Photos or a short video of the damage
We will find a suitable solution, usually within 1 working day.
What is the difference between the EU cooling-off period and your 60 days?
Orders within the EU come with a statutory 14-day cooling-off period. Within this period you can cancel or return your order without giving a reason.
We go well beyond that: our 60-day return period includes the statutory 14-day cooling-off period. So you have a total of 60 days from receipt to try your item(s).
What if I did not register my return in advance?
Returns must be registered in advance via the returns portal. Unregistered returns:
- Cannot be processed automatically
- May delay your refund
- May not be accepted
Registering takes only 2 minutes and saves a lot of time. Questions? Email us at support@laesera.com.
A question? We are happy to help