Packed with care, delivered on time
We ship orders via PostNL as standard. Prefer DHL? That is possible on request in the Netherlands, Belgium and Luxembourg.
Ordered before 17:00 on a working day? Usually with you tomorrow.
Belgium: 2–3 working days
Luxembourg: 2–4 working days
To the Netherlands, Belgium and Luxembourg. No minimum order value.
Standard: PostNL with Track & Trace.
Alternative: DHL with Track & Trace on request.
Good to know
How do I track my order?
As soon as your order has been processed and the shipping label created, you will automatically receive a Track & Trace code by email. Use it to follow your parcel from our warehouse to your front door.
No email received? Check your spam folder or email us at support@laesera.com.
What if I am not at home?
PostNL: will try to deliver the parcel to a neighbour or take it to a nearby PostNL point. You automatically receive a message with the location.
DHL (on request): if delivery is not possible, the parcel is taken to a DHL ServicePoint. You receive a notification with collection details.
Can I choose DHL instead of PostNL?
Yes, that is possible on request in the Netherlands, Belgium and Luxembourg. Email support@laesera.com straight after your order with your order number and we will arrange it with you.
By default we ship via PostNL because this is fastest for most customers.
What are the delivery times per country?
Netherlands: 1–2 working days — order before 17:00 on a working day and it usually arrives the next day.
Belgium: 2–3 working days via PostNL.
Luxembourg: 2–4 working days.
The final delivery time depends on the destination country, when you order and the carrier chosen.
What if my order is delayed?
During public holidays, promotions or peak periods, delivery may take a little longer than usual. We do everything we can to dispatch your order as quickly as possible.
If the carrier is running late, we will keep you informed as best we can. If your parcel is taking longer than expected, do email us at support@laesera.com.
What are the shipping costs?
Shipping to the Netherlands, Belgium and Luxembourg is free. No minimum order value, no hidden costs.
Shipping costs are always shown clearly at checkout.
Question about your order or delivery status?